• Winning and retaining confidence of the customers is the foundation of DCS business.

• DCS offers after-sales service through its own Service Department and using its own manpower.

• DCS designs and manufactures (or gets manufactured from vendors) high quality and high reliability equipment.

• DCS engineers its equipment for a specific application carefully or checks suitability of its standard equipment for the intended application.

• DCS products are engineered for minimum spare parts consumption because DCS believes that intentionally engineering a product for generating frequent spare parts business, is always a loosing proposition for customer, eventually resulting in loss of customer trust and confidence.

• DCS ensures that Sale of Spares shall not be treated or incorporated in the Company Budget or Plan as a significant source of income and profits. However DCS recognizes that wear parts need replacement and the user has to purchase spares. That is unavoidable.

• DCS adequately informs, trains and retrains all its staff that deals with the User

a.    To listen carefully and understand with sympathy the problems being cited by the User.

b.    To solve some  of these problems at site immediately

c.     To analyze  User’s problems systematically

d.   To carefully but clearly inform the User if he has to observe any precautions to avoid recurrence of a problem.

e.   To refer the solved and unsolved problems to the management IMMEDIATELY and to follow up with the management incessantly till all the User’s problems are solved to the satisfaction of the User.

• DCS requires that all the dealings by its employees with the User staff shall be in effect pleasant in the sense that the User should achieve his objective of lowest production downtime by getting proper guidelines for planned preventive maintenance at lowest possible running cost.